Rules and Policies

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HOTEL BALTO VAUDREUIL-DORION’S RULES AND POLICIES
ASSUMPTION OF RISK:
The owner, guardian or other representative acknowledges and is aware that the employees at Le Complexe Hotel Balto are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or to detect illnesses, allergic reactions, behavior or health problems of any kind or origin (viruses, intestinal parasite, destruction of objects, stress or other) regarding the guests during or after their stay at Hotel Balto. In addition, owners, guardians or other representative acknowledge that vaccines although efficient do not necessarily protect animals against all contagious illnesses that a pet may catch while staying at Le Complexe Hotel Balto.
The owner, guardian or other representative acknowledges and agrees that all activities, inside or outside, outings and playtime will be done in the presence of attentive and competent staff insuring the safety of all animals. All the necessary precautions will be exercised to insure the safety of all involved; however it is possible that incidents or injuries causing harm or even death to an animal may happen during such activities. Le Complexe Hotel Balto or its staff cannot be held responsible for such incidents. The owner, guardian or other representative acknowledges and agrees that they are assuming all risks of illness, disease, reactions or incidents causing harm or even death, that may occur to their pet by allowing their pet to stay at or to visit Le Complexe Hotel Balto.

The owner, guardian or other representative also assumes all risks of damages, injuries or death caused by their pet to other guests, visitors or Le Complexe Hotel Balto’s employees or to any of Le Complexe Hotel Balto’s assets. The owner, guardian or other representative also acknowledges that Le Complexe Hotel Balto shall have no liability for any harm to such pet or damages involved and assumes all the consequences regarding the health of their animal during or after their stay at Le Complexe Hotel Balto. Despite all the efforts done to feed the animal, it is possible that the animal will refuse to eat. Le Complexe Hotel Balto cannot be held responsible and if the animal needs to be hospitalized all the fees will be charged to the owner or guardian of the pet.

RESERVATIONS:

A 50% deposit of the total cost of your pet’s stay is required at the time of reservation, the rest will be ask on the first day of boarding. For last minute reservation (boarding date within the next 7 days of the reservation) the whole paiement will be required. For additional services, the paiement will be charged on the client’s credit card. The reservation is confirmed only upon receipt of the said paiement or deposit. A room is guaranteed once a deposit is received, and up to date proof of vaccination is provided. Some forms and documents are required before or at the time of arrival at Hotel Balto Vaudreuil-Dorion, such as proof of vaccination, the pet’s profile, and the owners address, etc. as well as a rule and policy form duly signed.

CANCELLATION:
All cancellations by the client must be notified to Le Complexe Hotel Balto  at least 10 days before the scheduled date of arrival in order to receive a credit of the deposit valid for one year after the date of cancellation; applicable on all services offered by Le Complexe Hotel Balto. There will be no credit if this timeline is not respected. No refund will be issued for a “No Show”. No refund will be issued if you pick up your pet at an earlier moment.

CHECK IN / CHECK OUT:
Check in time on the scheduled day of arrival can take place between 12:00pm and 4:00pm. Check out time is between 10am and 12 pm on the day of departure. Any arrival or departure outside of this schedule will incur additional charges on your credit card.
We can accommodate our customers if the reception hours aren’t manageable and open to make arrangements.

VACCINATION:
Proof of vaccination is required and must be up to date. The owner must provide proof of vaccination on each visit at Le Complexe Hotel Balto and bring the pet’s vaccination certificate as well as any other relevant information regarding the pet.
Dogs required vaccination: Rabies, DHLPP (Distemper, Hepatitis, Parvovirus, and Parainfluenza) Bordotella (Kennel cough) as well as any other vaccination required by Le Complexe Hotel Balto. Or any other required by Le Complexe Hotel Balto.
Cats required vaccination: Rabies, Panleucopen (Parvo & Distemper), Rhinotracheitis (Herpes type 1) as well as any other vaccination required by Le Complexe Hotel Balto. Or any other required by Le Complexe Hotel Balto.
Cats and dogs must get vaccinated at least 7-10 days prior to a visit at Le Complexe Hotel Balto. Cats and dogs must be at least 4 months of age to visit Le Complexe Hotel Balto. If your cat or your dog suffered from or was exposed to another animal with a contagious virus, they must undergo a 30 day incubation period (quarantine) before visiting Le Complexe Hotel Balto.

PERSONAL ITEMS:
Le Complexe Hotel Balto cannot be held responsible for loss or damage to your pet’s personal items. Therefore, it is preferable not to bring valuable or irreplaceable items when visiting or staying at the Le Complexe Hotel Balto. All of your pet’s personal items will be identified and kept in a dresser in your pet’s assigned private room and will be remitted to you upon check out.

EMERGENCIES:
All emergencies will be treated equally. All efforts will be made to reach the owner, guardian or other representative to inform and coordinate proper care. If the owner, guardian or other representative cannot be reached, Le Complexe Hotel Balto will request emergency care by way of the pet’s veterinarian when possible, from one of our veterinarians on call or from the Centre Vétérinaire Laval. The owner is responsible for all charges incurred for any and all treatments, medication or necessary surgery to their pet. The fees will be charged to the owner.

Copyright © 2019 Le Complexe Hôtel Balto